Shipping & Delivery
Each pair of Vittoria Heels is made to order, ensuring uniqueness and premium craftsmanship. This process takes time, as we meticulously craft each pair before shipping it directly to you.
Processing & Production Time
- Once an order is placed, it enters the processing phase (2-3 business days).
- Each shoe is then handcrafted to order (10-12 business days) to ensure the highest quality.
Shipping Time
- Once production is complete, your order is dispatched. Shipping generally takes 5-7 business days, depending on your location.
Total estimated time from order placement to delivery: 17-21 days.
We appreciate your patience as we create your exclusive heels. The wait is worth it!
Thoughtful, Minimal Packaging
At Vittoria Heels, we focus on what truly matters: quality and craftsmanship. Rather than inflating prices with extravagant packaging, we prioritise delivering exceptional heels without unnecessary costs. Your shoes will arrive securely packed in a protective dust bag, ensuring both practicality and elegance.
Shipping Responsibility & Lost Packages
- Once your order has been dispatched and a tracking number is provided, Vittoria Heels is no longer responsible for the package. The courier is now liable for delivery.
- If your package is delayed, lost, or damaged during transit, you must contact the courier service directly to resolve the issue.
- We are not responsible for lost or stolen packages after they have been shipped.
- If your package is marked as delivered but you have not received it, you will need to file a claim with the courier.
Important Shipping Information
- Please ensure your shipping address is correct at checkout. Once an order is placed, we cannot modify the address.
- If an incorrect address is provided and the package is undeliverable, we are not liable for lost packages.
- If the package is returned to us due to an incorrect address, we may attempt to contact the customer and if re-shipping is required the customer will need to pay any additional shipping fees.
- You will receive a tracking number once your order is shipped.
Returns & Exchanges
At Vittoria Heels, all sales are final as each pair is custom-made just for you. Please review our sizing guide carefully before purchasing.
Sizing Responsibility
- Our sizes may differ from standard sizing. Use our guide and measure from heel to toe to find the best fit. If unsure, contact us before ordering.
- If you order the wrong size, you may request an exchange, but:
- You must cover return shipping costs.
- You must also cover new shipping costs for the corrected size.
- A new pair will need to be remade, so please allow additional processing time.
Damaged or Defective Items
- If you receive a damaged product, contact us on [email protected] within 48 hours of delivery.
- You must provide clear photos showing the damage.
- Once verified, we will arrange for a replacement at no extra cost.
For any questions, reach out to our customer support team via our [Contact Page].
Product Care
To ensure the longevity of your Vittoria Heels, please follow these care tips:
- Store in the provided dust bag when not in use.
- Avoid water exposure, as our materials are delicate.
- Use a soft cloth for cleaning—avoid harsh chemicals.
- For suede or velvet, use a suede brush for maintenance.
FAQs
Use our detailed size guide and measure from heel to toe to find the best fit. If unsure, contact us at [email protected] before ordering.
Since our shoes are made to order, we do not accept returns for change of mind. Exchanges for incorrect sizing are possible but will incur shipping costs.
Total time is 17-21 days:
- Processing & production: 12-15 days
- Shipping: 5-7 days
No, we cannot modify shipping addresses once an order is placed.
Yes, customers are responsible for any customs duties, taxes, or import fees. If these charges are not paid and the package is returned to us, we will not issue a refund.
Terms & Conditions
By purchasing from Vittoria Heels, you agree to the following:
- All orders are final. We do not accept returns for change of mind or incorrect sizing.
- Duties & Import Taxes: If your order incurs customs duties, taxes, or import fees, these must be paid by you. Vittoria Heels is not responsible for these charges.
- If the charges are refused and the package is returned to us, you will not receive a refund.
- We are not responsible for shipping delays caused by customs processing or courier issues.
- Address Accuracy:
- The shipping address provided at checkout is final. Once an order is placed, it cannot be changed.
- If an incorrect address is entered and the order is undeliverable, we are not liable for lost packages.
- If the package is returned to us due to an incorrect address, we may cancel the order, but the customer will still be charged for the order amount and any additional shipping fees.
- Any disputes must be raised within 48 hours of receiving the product.
- We reserve the right to cancel any order due to suspected fraud or incorrect payment details.
Privacy & Cookie Policy
At Vittoria Heels, we respect your privacy and ensure that your personal data is securely handled. By using our website, you agree to:
- The collection of personal information for order processing and customer service.
- The use of cookies to improve user experience.
- No sharing of your personal data with third parties except for secure payment processing and order fulfilment.