Returns & Exchanges
At Vittoria Heels, all sales are final as each pair is custom-made just for you. Please review our sizing guide carefully before purchasing.
Sizing Responsibility
- Our sizes may differ from standard sizing. Use our guide and measure from heel to toe to find the best fit. If unsure, contact us before ordering.
- If you order the wrong size, you may request an exchange, but:
- You must cover return shipping costs.
- You must also cover new shipping costs for the corrected size.
- A new pair will need to be remade, so please allow additional processing time.
Damaged or Defective Items
- If you receive a damaged product, contact us on [email protected] within 48 hours of delivery.
- You must provide clear photos showing the damage.
- Once verified, we will arrange for a replacement at no extra cost.
For any questions, reach out to our customer support team via our [Contact Page].